Policies and Processes

IMPORTANT VALENTINE’S DAY DEADLINES! PLEASE READ BEFORE ORDERING!

Order by the following deadlines for the best bet that your handcrafted and made-to-order jewelry will arrive in time.

Please note: Any piece listed under Ready To Ship will ship in 1-2 business days.

REFER TO ORDER DEADLINES BELOW FOR MOST PIECES UNDER NORMAL PRODUCTION*

INTERNATIONAL
—–
First Class International: Jan 3 (to allow for 6 weeks delivery time)

FedEx International: Jan 30

DOMESTIC
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First Class Mail: Feb 2

Priority Mail: Feb 5

FedEx SuperSaver (3-Day): Feb 2

FedEx 2-Day: Feb 3

FedEx Overnight: Feb 6

RAW STONE JEWELRY**
—–
First Class Mail: Jan 25

Priority Mail: Jan 27

FedEx SuperSaver (3-Day): Jan 26

FedEx 2-Day: Jan 29

Fed-Ex Overnight: Jan 30

*NORMAL PRODUCTION
Most pieces are handmade-to-order within 3-5 business days. This excludes Raw Stone Jewelry and Bags.
Raw Stone Jewelry carries a 10 business day production process. Leather bags carry a 2-3 week production process.

RUSH PRODUCTION
Rush Production rushes your piece through production faster. Inquire within. We reserve the right to cancel rush production at any time. Note: rush production is not offered on our raw stone jewelry.

**NOTE: We strongly encourage you to order your raw stone jewelry well in advance of the deadlines above. Further, we cannot guarantee the arrival even if ordered under the deadline schedule above as sometimes there are issues with the delicate process of electroforming.

For guaranteed delivery arrival times, we recommend upgrading shipping to USPS Priority Mail or FedEx as we cannot guarantee first class shipments.

Policies, Practices, & Care Instructions

  1. About Wearable Love Jewelry
  2. About our Materials
  3. Shipping Details
  4. Rush Production
  5. Returns & Exchanges
  6. General Care Instructions
  7. About Sterling Silver
  8. About Fine Metals
  9. About Raw Stone Jewelry
  10. About Patina
  11. Fit Your Cuff

 

  1. About Wearable Love Jewelry

Our pieces are lovingly handcrafted in our darling Northern California studio by women who love what they do. 

Each aspect, from the first personalized  character to the final hammer stroke, is performed by hand.We take great pride in our work and the intricate nature of it. We start with raw metal and transform it into the beautiful pieces you see.  Because of the precise nature of our craft, our current production time for most pieces runs 5-7 business days. 

     2. About our Materials

We work with a broad selection of high quality, non-conflict metals. Base metal options are beautiful, functional and affordable. 

For those with metal sensitivities, we recommend Fine Metal. These upgraded options also offer the benefit of reduced tarnishing potential. 

Read below for specific care instructions for both Base and Fine metals.

 Our in-house operations include, but are hardly limited to, soldering, electroforming, patina, hand-casting and leatherworking. In each of these areas we value quality, environmental safety, and physical safety above all. All materials are approved through rigorous standards that focus on our staff, our customers, and the Earth.

Here’s a breakdown of the content in our metals: 

 

    3. Shipping Details

Domestic Shipping Policies:

All orders of Wearable Love go through rigorous quality control and are packaged with care before they are shipped.

Unfortunately, we cannot assume responsibility for items lost in the mail. We do however offer insurance for your order. Purchasing insurance means that if your item is lost or damaged by the postal service, we will remake and resend your order at no cost to you. All original production and shipping times will apply.  If you are at all concerned about loss, please purchase insurance.

International Shipping Policies:

We encourage all international customers to familiarize themselves with their country’s customs regulations before making international purchases. 

Please keep in mind that customs fees vary greatly from country to country, and fees are not applied until the item reaches its destination country. We are unable to predict, and cannot assume responsibility for, unexpected customs fees or taxes. For this reason, I keep my international shipping charges as low as possible.

Please let us know when your package arrives! We aim to deliver a wonderful 5-star experience with each and every customer. Any feedback or reviews you can offer are greatly appreciated and we love to receive them! Add a picture of you in your new Wearable Love piece!

     4. Rush Production

Rushing production on your order allows it to be completed and shipped within 3 business days. When time is of the essence, this is the way to go. 

Please send us an email  prior to your purchase and I will ensure your order is closely tracked as it makes its way through our studio and on to you! 

Email hello@amywaltz.com

NOTE: Rush production is not a shipping upgrade. 

    5. Returns & Exchanges

We hold sincere love and respect  for our customers and our craft. If for some reason your order hasn’t hit the mark, we want to know about it! Your satisfaction is essential to what we do – so Email our team any time at hello@amywaltz.com.

NOTE: Unfortunately, some of our items cannot be returned or exchanged. 

At this time, this  includes items that have been personalized and our electroformed Raw Stone Jewelry. 

Returns:

From the date of purchase, you have two weeks to return items domestically and four weeks to return items internationally. 

Provided that your piece has not been worn and is in the state we sent it, we offer a full refund, less a $20 restocking fee. 

All of our pieces are lovingly handcrafted to order and we don’t keep any standing inventory;  hence the restocking fee.

When Returning, please do the following:

  1. Return unworn items in their original packaging.
  2. Provide the full name it was ordered under. 
  3. Provide your order number.
  4. Provide a detailed account of any conversations we share regarding your return or exchange. If we haven’t shared any conversations I will need a detailed account as to your wish with the return. 
  5. If the $20 restocking fee applies, include that with the return. 
  6. Mail to:

Amy Waltz Designs

290 Airpark Blvd. Ste. 3

Chico CA 95973

Exchanging for another size:

We follow precise sizing standards so we can provide a comfortable, reliable experience for our customers. To be confident you are ordering the right size, be sure to read all product information thoroughly. 

For ring sizing, we strongly recommend purchasing one of our ring sizers prior to ordering your ring:

Ring Sizer Reusable Ring Sizing Tool

NOTE: Unfortunately, some of our items cannot be resized without compromising the piece itself. At this time, these include Sterling Silver stone rings, Turquoise rings, electroformed Raw Stone rings, Kindred Bangles and any piece that has been personalized. 

We strive to accommodate your needs. If you need a different size or a different metal, we can help.  We charge a $20 restocking or resizing fee and require you to cover shipping back to us and back to you once the alteration has been made. 

If you are exchanging any of our patina pieces for a size that we do not have in stock, the production time may be longer than the usual 5-7 business days, as it is a multi-step process that takes time. 

Please do the following:

  1. Return unworn items in their original packaging.
  2. Provide the full name it was ordered under. 
  3. Provide your order number.
  4. Provide a detailed account of any conversations we shared regarding your return or exchange. If we haven’t shared any conversations I will need a detailed account as to your wish with the exchange.
  5. If the $20 restocking fee  and shipping fees apply, include that with the return. Shipping fees are $5.50 domestically and $12 internationally, for a total of $25.50 or $32.00 USD.
  6. Mail to:

Amy Waltz Designs

290 Airpark Blvd. Ste. 3

Chico CA 95973

    6. General Care Instructions

Each piece of Wearable Love Jewelry is handcrafted from raw materials in the United States. All our metals are genuine and jewelry grade. 

In their purest state, many metals have the tendency to oxidize, or tarnish, when exposed to air and the oils of your skin. Typically this applies to Nu Gold, Copper and Sterling Silver. German Silver and our Fine Metal options have the benefits of reduced tarnish potential. 

Additionally, some people notice that base metals can discolor the skin temporarily.  This process is natural, harmless, and washes off easily with soap and water. If you do experience undesired reactions to base metals, we suggest a Sterling Silver or Fine Metal option. 

To care for all your special treasures:

 

If your jewelry dulls or darkens, try these simple household remedies:

Please avoid using abrasive materials or harsh chemicals on your Fine metal jewelry. Gentle care is essential for your long-term satisfaction. 

A polish cloth is an excellent tool to shine up all untreated metal jewelry (not with patina, sprays, waxes etc). Consider adding one to your purchase and see the results firsthand!

Beautiful and safe polishing cloth

Reach out to us prior to making a purchase if you want to know any additional information about the products we offer by emailing hello@amywaltz.com. 

    7. About Sterling Silver

What defines Sterling Silver is that it contains at least 92.5% pure Silver. The remaining content of this alloy is typically 7.5% Copper. Whenever possible, we source recycled Sterling so as to lessen our environmental impact.

In its purest state, Sterling Silver can oxidize, or tarnish, when exposed to air and the oils of your skin. This antiqued Silver look is desired by many, but if you wish to keep your Sterling jewelry bright, consider adding a polish cloth to your purchase. 

Sterling Silver is typically an excellent choice for those with metal sensitivities, but if you have reacted  to Silver before, we highly recommend you opt for Yellow Gold Filled or Rose Gold Filled. 

    8. About Fine Metals

Gold is prized for its beauty, scarcity and useful properties. We use 14kt Yellow Gold Filled and 14kt Rose Gold Filled metals, as well as some other fine metal options, such as 24kt Gold Plated, Gold Vermeil and solid 14kt Gold. Gold Filled jewelry contains 99% more gold than traditional Gold Plated options, and is therefore more durable. 

    9. About Raw Stone Jewelry

Our in-house electroforming and plating operations are intricate, scientific, and done entirely by hand. The electroforming process itself is fantastic alchemy. We use the power of precise chemistry and electricity to form unique gemstone settings and divine  fine metal power pieces. 

Copper gives off a warm, earthy glow. It is known to oxidize – or darken – over time. Some love this antiqued look, but if you wish to maintain the finish on your Copper jewelry, consider adding a polish cloth to your purchase.

24kt Gold Plated pieces are initially electroformed in Copper. They receive a “flash” Palladium coating and then go for their luxurious fine metal treatment.

Fine Silver Plated jewelry has a solid .925 Sterling Silver core. These pieces  go through both Copper and Palladium processes before their final Silver treatment.

NOTE: Fine Silver is an especially soft metal. Gentle care is essential for your long-term satisfaction.

    10. About Patina

We work with Eco-friendly patinas to create vibrant wearable works of art. Eco-friendly spray sealants are an important part of the process. These low-VOC substances create a barrier to prevent the patina from oxidizing and wearing off. When your piece is delivered to you, the piece is fully cured. At that point the coating is best described as a modified resin, similar to varnish on furniture. If you have previously experienced allergic tendencies when brushing your arm against a varnished piece of furniture, we suggest you steer clear of our sprays and patinas and opt for our untreated metal pieces. 

    11. Fit Your Cuff

Cuff bracelets are beautiful, comfortable, and versatile. Their design is flexible, allowing you to adjust and find your perfect fit.

Cuffs are intended to fit close to the skin, snugly. To fit your cuffs, gently open them up by pulling apart the sides.  Slide the cuff onto your wrist and then pinch it down. A little pinch on either side of the opening in the back works well. Work with them for the perfect fit; opening them a little more in the back will adjust them for larger wrists or closing them down a bit in the back will adjust them for smaller wrists. Bend, shape, twist to suit! 

Reach out with any additional questions, concerns and feedback to hello@amywaltz.com