Policies and Processes

**FIRST CLASS USPS MAIL typically arrives to you within 3 business days though it’s not guaranteed. PRIORITY MAIL typically arrives slightly faster than first class mail but it also is not guaranteed. We are now offering the ability to add insurance to your order so if you are at all concerned about it being lost, please purchase insurance. We are not responsible for items lost in the mail as once it leaves our hands it’s in the hands of the postal service.
**FedEx DOMESTIC SHIPPING will get to you quick and is guaranteed. We offer 3 day, 2 day and overnight services. Please select the one you feel benefits you most at checkout.
**NORMAL PRODUCTION is currently 5 business days because of our load and the fact that everything is made-to-order from scratch. As long as we have all questions addressed pertaining to your order, it will go right into the normal production queue as soon as we receive it.
**RUSH PRODUCTION is 3 business days. If you need it quick, this is the way to go. NOTE – This is ONLY a production upgrade, NOT a shipping upgrade. If you want RUSH production message us prior to purchase.

Please keep in mind that customs fees vary greatly from country to country and fees are not applied until the item reaches the destination country. We are unable to predict what fees, if any, will be applied. For this reason, we are not responsible for unexpected customs fees or taxes. And for that specific reason my International shipping charges are kept low so that if you are assessed fees or taxes on your end, at least my charges were minimal. Please be aware that in some countries, especially the UK, these fees can be quite high. I will not mark the customs form as a gift, as this is illegal for me to do so. We encourage all buyers to familiarize themselves with their country’s customs regulations before making international purchases.

**FIRST CLASS INTERNATIONAL USPS MAIL can take 10 days to 6 weeks to arrive. NOTE!! First Class shipments cannot be tracked beyond the US border. So once it leaves the states there is no way to track it. Please bare this in mind when placing your order. We are now offering the ability to add insurance to your order so if you are at all concerned about it being lost, please purchase insurance. Once your package leaves us, it is in the hands of the postal system, so please know the risks you are taking in ordering Internationally. It is rare when packages are lost but it has happened so if this is a concern to you please consider upgrading to FedEx International for guaranteed delivery.
**FedEx INTERNATIONAL SHIPPING is guaranteed to arrive to you in 5-6 days once it ships and it comes with door to door tracking! Please select this option at checkout if you want guarantees on your order.
**RUSH PRODUCTION is 3 business days. If you need it quick, this is the way to go. NOTE – This is ONLY a production upgrade, NOT a shipping upgrade. If you want RUSH production email us prior to purchase. Please let us know when your package arrives as we always like to know your thoughts on our products. If you have any questions please ask as we LOVE hearing from you! We also very much appreciate feedback! THANKS!!

Exchanging product for another size
With the exception of the sterling silver stone set rings, electroformed rings and turquoise rings, if you have purchased something from us and it hasn’t been personalized but you need a different size or a different metal, there is a $20 restocking or resizing (depending on what you are having done) fee and you will need to cover shipping back to us and back to you once it’s been made. You will need to return the product unworn and in the original packaging with a note and your order number. If you are returning any of our patina pieces for another size, you may have to wait until the next batch is made if I don’t have your size in stock. If you have purchased a turquoise sterling ring, electroformed ring, or a gold filled or sterling silver stone set ring from us and you have ordered the wrong size, it cannot be returned nor can it be re-sized for risk of compromising the stone. So it is imperative that you know your ring size – please get your finger sized by a jeweler – before purchasing one of our turquoise gem rings.

Returns
If your piece hasn’t been personalized and it’s simply not what you expected, you have two weeks to return it from the date of purchase domestically and 4 weeks from the date of purchase Internationally given it hasn’t been worn and is returned in the state we sent it to you, we will offer you a full refund, less a $20 restocking fee and shipping. All of our pieces are lovingly made to order and we don’t keep any standing inventory, thus the restocking fee.

If you want to return or exchange your piece and it falls within the criteria above, please do the following
1) return it unworn in its original packaging
2) include your full name it was ordered under as well as your order number
3) I will need a detailed account of any conversations we have shared regarding your return or exchange. Or if we haven’t shared any conversations I will need a detailed account as to your wish with the return or exchange.
4) If there is a restocking fee you are responsible for, include that with the return plus the shipping fee if applicable ($5.50 domestic, $12 international)
5) Mail it to:
Amy Waltz Designs
290 Airpark Blvd.
Chico CA 95973

If you are ever dissatisfied with your purchase, please reach out to us! We want you happy and will do what it takes to leave you with a great feeling about us and our products. Email our team any time at hello@amywaltz.com

We work with Eco-friendly patinas and sealants to get the patina to hold and we offer Eco-friendly sprays on metal to stave off the tarnishing affect. Our patina and sealing process is a five-step, very durable low VOC process. When it arrives to you the process is fully cured. At that point the coating is best described as a modified resin, similar to varnish on furniture so take that into account prior to purchase if you have previously experienced allergic tendencies when brushing your arm against a varnished piece of furniture. If that’s the case, we suggest you steer clear of our sprays and patinas and go toward our untreated metal pieces. Our metal is pure and raw. We don’t plate or wax our metal. Every piece is made from scratch in the United States and we take considerable care with your creation. In its purest state, base metal, when it comes in contact with air and the oils of your skin, may tarnish or darken. So aged or darkened metal is a natural process and it really depends on each individual person as to how long it will take before your piece tarnishes. Some people can wear it once and they notice it darkening, others it takes a while and still others never really notice it changing. Also, some people find brass, copper and/or German silver can discolor the skin temporarily, if it’s unappealing to you perhaps consider one of our recycled sterling silver or gold filled pieces instead. We work with base metals which are alloys and solid metals. Here’s a breakdown of the content in our metals. Red brass or Nu Gold is 85% copper and 15% zinc. German silver is 65% copper, 18% nickel and 17% zinc. Copper is pure 100% copper. Recycled Sterling is pure 100% recycled sterling. What we term fine metals are our gold filled products. Gold filled is placing a layer of 14K gold over brass. If we say rose gold filled, it’s 14K rose gold over brass. If we say yellow gold it’s a layer of 14K gold filled over brass. People can have allergies to so many things and metal and sealants can of course be some of them. If it is a concern to you, we suggest you research your allergic tendencies and know them well before making a purchase. And if you even think you might have an allergic reaction to metal or the sealant we use, we suggest you steer clear of it. We cannot be held responsible for allergic reactions to our products. Reach out to us prior to making a purchase if you want to know any additional information about any of the products we offer.

How will copper affect my skin?

Copper is a healing metal and has shown very positive effects on the body. It is found in all of our base metals: nu gold, German silver and, of course, copper. Copper reacts differently to every body’s chemistry. If you find that wearing our pieces turns you green, it is a sign that you have an acidic pH. Science suggests the following ways to combat a high acidic pH: eat green, reduce acidic foods (limit your intake of meats, eggs, refined sugars, white flour and dairy), limit alcohol consumption, drink alkaline water, break a sweat and seek balance (yoga, meditation, deep breathing and long walks). Any greening washes off easily with soap and water and is not harmful.

Reach out to us prior to making a purchase if you want to know any additional information about any of the products we offer.

Please reach out to us prior to purchase if you have any additional questions or concerns, hello@amywaltz.com 🙂

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